About Us

Title VI/ADA

Americans with Disabilities Act (ADA) Federal Requirements

The Palm Beach MPO is required by federal agencies to sign assurances that all recipients of federal funds allocated by the MPO have ADA transition plans in place. ADA transition plans outline a jurisdiction’s assessment and plans for bringing their infrastructure into compliance with the requirements of the Americans with Disabilities Act (ADA).

The MPO has created a document summarizing the ADA Transition Plan Requirements for recipients of MPO Federal Funding (PDF).

Nondiscrimination Policy & Complaints

Title VI of the 1964 Civil Rights Act, the Civil Rights Restoration Act of 1987 and the Florida Civil Rights Act of 1992 prohibit discrimination on the basis of race, color, national origin, sex, age, disability, religious status and other protected classes relative to programs, services, benefits or activities offered by the Palm Beach MPO. The Palm Beach MPO will not exclude from participation in, deny the benefits of, or otherwise subject anyone to discrimination or retaliation under any offered program, service, benefit or activity, irrespective whether those offerings are federally funded or non-federally funded.

The Palm Beach MPO has designated a Title VI & ADA Officer who is responsible for addressing complaints of discrimination in the provision of programs, services, benefits or activities. Complaints may be submitted in writing using the Complaint Form.

The MPO’s Title VI and ADA Nondiscrimination Policy and Plan was updated on December 11, 2025. The Plan, the official complaint form, and the MPO’s Title VI/Nondiscrimination Policy Statement can be downloaded below.

 

Please direct any questions or complaints to:
Carly Diglio
CDiglio@PalmBeachMPO.org
561-725-0813

Commitment to Accessibility

Palm Beach Metropolitan Planning Organization (Palm Beach MPO) is committed to providing meaningful access to its programs, services, activities, and public information for all individuals, including persons with disabilities.

In providing this information, the MPO website complies with

• The Americans with Disabilities Act (ADA)

• Section 504 of the Rehabilitation Act of 1973

• Title VI of the Civil Rights Act of 1964 • U.S. Department of Transportation regulations

• The U.S. Department of Justice ADA Title II Rule on Web and Mobile Accessibility (2024)

The Palm Beach MPO works to ensure that its website and digital content are accessible to all users. As such, the Palm Beach MPO also reviews Chapter 282, Florida Statutes, and Florida Administrative Code (FAC) Rule: 60-8.002, for guidance.

Accessibility Standards

Our goal is for web content and digital documents to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which is the technical standard referenced in the DOJ’s ADA Title II rule for state and local governments. We are actively reviewing and improving website content, templates, and digital documents to strengthen accessibility and usability.

While we strive toward conformance with WCAG 2.1 Level AA, accessibility is an ongoing process, and some content—particularly legacy or archived materials—may not yet fully meet current standards.

Public participation is solicited without regard to race, color, national origin, age, sex, religion, disability or family status.

Persons who require special accommodations under the Americans with Disabilities Act or persons who require translation services for a meeting (free of charge) should contact the MPO at 561.725.0800 or info@PalmBeachMPO.org at least five business days in advance.

Hearing impaired individuals are requested to telephone the Florida Relay System at #711.

The Palm Beach MPO primarily publishes planning reports, technical documents, meeting materials, maps, and public involvement resources in PDF format to prevent alterations by other parties. These published materials can be viewed and printed using Adobe Acrobat Reader version 4.0 or higher.

For users intending to use screen-reading devices to review PDFs, they must download an accessibility plug-in installed on their system. For users with Adobe Acrobat Reader, the plug-in is accessible at no cost from Adobe. Users may also use Adobe online tools to convert PDF files to HTML. For plug-ins and Adobe’s accessibility tools and services, visit the Adobe Downloads site.

Users also have the ability to view the MPO’s online materials that are in PPT format, provided they have PowerPoint, Google Slides, or other software that imports or exports files in PPTX. installed on their device.

Alternate formats may include:

  • ASCII format
  • Accessible PDF
  • HTML format
  • Accessible digital text
  • Large print
  • Other communication supports as appropriate
 

Due to the volume of legacy and archived documents, some older files may not yet be fully accessible.

The MPO is taking a phased approach to:

  • Prioritize high‑impact and legally required documents (e.g., LRTP, TIP, Title VI materials, meeting agendas and minutes)
  • Ensure newly posted documents are created in accessible formats
  • Improve document workflows to support long‑term accessibility
 

If you experience difficulty accessing any website content, including PDF documents, or if you require information in an alternate format, the MPO will provide reasonable accommodations and effective communication upon request.

Request an Accessible Version or Reasonable Accommodation.

Some of the MPO’s webpages use Cascading Style Sheets (CSS) for page layout and text formatting. By using relative and adjustable font sizes, users have the ability to adjust the text size. This feature is not currently available, but the agency is working to update existing pages.

The Palm Beach MPO remains responsible for ensuring digital accessibility and continues to review and improve underlying website content and structure. As such, this website utilizes accessibility enhancement technology intended to improve usability for individuals with disabilities. Web pages are tested for compliance with accessibility standards and to identify possible barriers to accessibility in web pages. Website features may include tools designed to supplement, not replace, accessible design and development practices.

These tools and features include the following:

  • Website Images with “alt tags” or “alt text,” which aid users with visual impairments who listen to the content of the site.
  • High contrast text and background colors
  • Text scripts or closed captioning to accompany audio and video clips
  • Mouse-only navigation (for users who cannot navigate a website using a keyboard)
  • Labels that screen readers can convey to the user (e.g., text that reads “insert email” where their email should be entered)
  • Error indicators (alerts telling the user a form field is missing or incorrect)
  • No use of color cues to convey information
  • The provision of access Keys for the website:
    • 1 for “Home”
    • 2 to “Skip to Content”

The MPO is dedicated to maintaining its website as technologically accessible and consistent with the Web Content Accessibility Guidelines (WCAG) 2.0 as much as possible. The MPO welcomes comments on how to improve this website’s accessibility to all visitors. We have conducted and continue to conduct ongoing accessibility reviews of our website and remediation of any functionality issues.

If the format of any material on this website interferes with a user’s ability to access the information or if there is an inaccessible area on the site, please contact:

Carly Diglio

Email: CDiglio@PalmBeachMPO.org

Phone: 561-725-0813

Florida Relay / TTY: 711

To assist us in responding promptly, please provide:

  • The webpage URL or document title
  • A description of the issue encountered
  • The format requested (if known)
  • Your contact information

The MPO provides closed captioning for governing board meetings. If captions are not functioning properly, or you have any other questions regarding closed captioning, please contact:

Carly Diglio

Email: CDiglio@PalmBeachMPO.org

Phone: 561-725-0813

Florida Relay / TTY: 711

Assistive listening devices are available upon request. Please contact Carly Diglio for assistance. Requests for a sign language interpreter should be made 48 hours in advance, when possible.

This website may contain links to third‑party websites or tools. While The Palm Beach MPO works to select vendors that support accessibility standards, the agency cannot guarantee the accessibility of external content not maintained by the agency. If you encounter an accessibility barrier involving third‑party content associated with agency services, please notify us so that assistance or an alternative means of access can be provided.

Limited English Proficiency (LEP) Plan

In accordance with Title VI, language assistance services are available free of charge for individuals with limited English proficiency. Please contact the agency using the information above for assistance.

The MPO’s LEP Plan ensures individuals with limited English proficiency have meaningful access to the transportation planning process. The LEP Plan was updated on December 11, 2025, and can be viewed and downloaded below.

Accessibility Feedback

Feedback regarding website accessibility is welcome. If you encounter a barrier or have suggestions for improvement, please contact:

Carly Diglio
CDiglio@PalmBeachMPO.org
561-725-0813

Palm Beach Metropolitan Planning Organization (Palm Beach MPO) is committed to ongoing accessibility improvements.

ADA / Title VI Complaint Procedure

If you believe that you have been denied meaningful access to Palm Beach Metropolitan Planning Organization (Palm Beach MPO) programs, services, or activities due to disability or other protected status, you may file a complaint. 

Carly Diglio
CDiglio@PalmBeachMPO.org
561-725-0813

Complaints are typically required to be filed within 180 days of the alleged incident. You may also file a complaint directly with the Federal Transit Administration (FTA), the Federal Highway Administration (FHWA), or the Florida Department of Transportation (FDOT), as applicable.

Accessibility Notice

If you need this website content or any document in an accessible format, please contact us at CDiglio@PalmBeachMPO.org or call 561-725-0813. Requests will be fulfilled in accordance with ADA and Title VI requirements.